Keywords
Transformation, Public Services, Institutionalization.
Document Type
Article
Abstract
This study focuses on the effort of public services through technology adoption. One of
forms is the responsibility report Rukun Tetangga in Jakarta through the Qlueapplication
The implementation of Qlue is how it links between technology, institution, and agency.
The author tries to review the process of relation among these three aspects occur to
promote the transformation of public services in Jakarta through adoption of Qlue
technology for accountability report in RT. The main argument on this article is that the
process of relation technology, institution, and agency as they become the main factors
in transformation of public services. This article attempts to give different perspective
as the other articles with same themes only show the role of the advanced technology in
public services. Via the depth interview and observation method in the place that become
the sample is in one of the regions which using Qlue in its best way is KelurahanGalur,
Central Jakarta. The conclusion, transformation through technology can occur when
technology can be well institutionalized through rules. However, institutions must
also be able to take into account the relationship between agents and the institutional
environment.
Abstrak
Studi ini berfokus pada upaya transformasi pelayanan publik melalui adopsi teknologi.
Salah satu bentuknya adalah laporan pertanggung jawaban RT di Jakarta melalui
aplikasi Qlue. Implementasi Qlue merupakan kaitan antara teknologi, institusi dan
agensi. Penulis mencoba mengkaji mengenai bagaimana proses relasi antara teknologi,
institusi, dan agensi dalam mendorong transformasi pelayanan publik di Jakarta
melalui pengadopsian teknologi Qlue pada laporan pertanggung jawaban RT. Argumen
utama dalam artikel ini adalah proses relasi antara teknologi, institusi dan agensi
merupakan faktor yang sangat berperan dalam transformasi pelayanan publik. Artikel
ini mencoba mengisi pandangan dari artikel sebelumnya yang hanya memperlihatkan
peranan perubahan teknologi dalam transformasi pelayanan publik. Melalui
pendekatankualitatifdenganwawancara mendalam dan observasi di salah satu wilayah
penanganan Qlue terbaik yaitu kelurahan Galur, Jakarta Pusat. Kesimpulanartikelini
transformasi melalui teknologi dapat terjadi ketika teknologi dapat terinstitusionalisasi
dengan baik melalui aturan.Namun, institusi juga harus dapat memperhitungkan
hubungan antara agen dan lingkungan institusional
First Page
51
Last Page
66
Page Range
51-66
Issue
1
Volume
47
Digital Object Identifier (DOI)
10.21831/informasi.v47i1.14690
Source
14690
Recommended Citation
Yani, E. (2017). Analisis Relasi Teknologi, Institusi, dan Agensi dalam Transformasi Pelayanan Publik di Jakarta. Informasi, 47(1), 51-66. https://doi.org/10.21831/informasi.v47i1.14690
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